Refund and Cancellation Policies

background

University Refund Policy

Nexford University charges tuition on a subscription basis. Learners pay for a period of access to the academic programs/courses in which they enroll. Tuition is not structured on a per-credit hour or per-course basis, nor is it assessed according to the number of courses in which a learner enrolls.

Nexford’s subscription model is a flat-fee model that allows learners to enroll in multiple courses without incurring per-course costs. Learners who follow accelerated learning paths and complete their academic programs faster than their peers incur a lower total cost for their programs because they pay for fewer subscription periods.

Non-refundable Fees

Application Fee – all US applicants to Nexford degree or non-degree programs must pay a non-refundable Application fee. They submit this fee together with their application.

Tuition Refund Policy

Except in cases of refund policies of applicable US states that are more beneficial to learners, the tuition refund policy herein described applies to all legal residents of the US and to US active duty military personnel wherever they may be stationed.

Newly admitted learners are required to remit a lump sum tuition payment for the entire period of their first subscription term. (Continuing learners are also required to make subscription term tuition payments in advance of each subscription term.) Tuition is due once applicants are admitted to the university.

Nexford does not refund tuition for any completed subscription terms. Learners who withdraw from a subscription term prior to engaging in the course(s) in which they enrolled, will receive a 100% tuition refund for that subscription term. Learners who withdraw from a subscription term having completed a portion of that term are eligible for a refund based on their last date of academic activity.

Prorated refunds are calculated on the basis of a learner’s last date of academic activity, i.e., the last date within that subscription term that they:

  1. Had a documented academic communication with a program director or course faculty member
  2. Attended a course-based webinar, call, study group, or online chat
  3. Engaged with a University learning or support resource
  4. Submitted an assignment on the Nexford Learning Environment (NexLE)
  5. Posted to a message board in a Nexford learning community
  6. Notified Nexford of their intent to withdraw from the university.

Please note the following exception to Nexford’s policy on tuition fee refunds: completing a course in less time than the standard 8-week timeframe is not grounds for requesting a refund of tuition.

Learners are eligible for a tuition refund for a given subscription term if they submit their refund request within the same term; requests for refunds of tuition remitted in prior terms will not be granted.

Determining Withdrawal Dates

There are two types of withdrawal dates: those associated with a learner-initiated withdrawal (official) and those associated with an administrative dismissal (unofficial). Learner-initiated withdrawal occurs when a learner notifies Nexford of his or her intent to withdraw. Administrative dismissal occurs when Nexford determines that a learner is, on such grounds as lack of academic activity, failure to enroll in coursework at the beginning of a new term, or failure to pay tuition, no longer eligible to be enrolled in the University.

Calculating the Refund

Learners who withdraw from all courses during a term are eligible for a refund of tuition paid for that term (two monthly payments) based on the week of last academic activity:

Withdrawal Date (Term Week) Refund Amount
One 100%
Two 80%
Three 60%
Four 40%
Five 20%
Six 0%
Seven 0%
Eight 0%

Tier 1

In all cases, learners are eligible to receive a refund for tuition paid in advance for future terms.

Example 1:

If a graduate student from the United States (who paid two $220 monthly payments for the term) withdraws from all courses during the fifth week of the term, he or she would be eligible to receive a 20% refund of the term’s tuition: $88.

Tuition paid (two months of tuition @ $220 per month) $440
Tuition refund percentage (withdrawal term week five) 20%
Tuition Refund: $88

Example 2:

If an undergraduate student from the United States (paying $120 per month), withdraws from all courses during the second week of the term, he or she would be eligible to receive an 80% refund of the term’s tuition. Assuming that the student pays monthly and therefore had not yet paid the next month’s tuition fee, they would receive a $72 refund.

Tuition owed for term (two months of tuition @ $120 per month) $240
Tuition refund percentage (withdrawal term week two) 80%
Term refund amount $192
Minus term tuition not paid (second monthly payment) $120
Tuition Refund: $72

Tier 2

Example 1:

If a graduate student from Finland (who paid two $200 monthly payments for the term) withdraws from all courses during the fifth week of the term, he or she would be eligible to receive a 20% refund of the term’s tuition: $80.

Tuition paid (two months of tuition @ $200 per month) $400
Tuition refund percentage (withdrawal term week five) 20%
Tuition Refund: $80

Example 2:

If an undergraduate student from Finland (paying $100 per month), withdraws from all courses during the second week of the term, he or she would be eligible to receive an 80% refund of the term’s tuition. Assuming that the student pays monthly and therefore had not yet paid the next month’s tuition fee, they would receive an $40 refund.

Tuition owed for term (two months of tuition @ $100 per month) $200
Tuition refund percentage (withdrawal term week two) 80%
Term refund amount $160
Minus term tuition not paid (second monthly payment) $100
Tuition Refund: $60

Tier 3

Example 1:

If a graduate student from Egypt (who paid two $180 monthly payments for the term) withdraws from all courses during the fifth week of the term, he or she would be eligible to receive a 20% refund of the term’s tuition: $72.

Tuition paid (two months of tuition @ $180 per month) $360
Tuition refund percentage (withdrawal term week five) 20%
Tuition Refund: $72

Example 2:

If an undergraduate student from Egypt (paying $90 per month), withdraws from all courses during the second week of the term, he or she would be eligible to receive an 80% refund of the term’s tuition. Assuming that the student pays monthly and therefore had not yet paid the next month’s tuition fee, they would receive a $54 refund.

Tuition owed for term (two months of tuition @ $90 per month) $180
Tuition refund percentage (withdrawal term week two) 80%
Term refund amount $144
Minus term tuition not paid (second monthly payment) $90
Tuition Refund: $54

Tier 4

Example 1:

If a graduate student from Nigeria (who paid two $160 monthly payments for the term) withdraws from all courses during the fifth week of the term, he or she would be eligible to receive a 20% refund of the term’s tuition: $64.

Tuition paid (two months of tuition @ $160 per month) $320
Tuition refund percentage (withdrawal term week five) 20%
Tuition Refund: $64

Example 2:

If an undergraduate student from Nigeria (paying $80 per month), withdraws from all courses during the second week of the term, he or she would be eligible to receive an 80% refund of the term’s tuition. Assuming that the student pays monthly and therefore had not yet paid the next month’s tuition fee, they would receive a $48 refund.

Tuition owed for term (two months of tuition @ $80 per month) $160
Tuition refund percentage (withdrawal term week two) 80%
Term refund amount $128
Minus term tuition not paid (second monthly payment) $80
Tuition Refund: $48

Tier 5

Example 1:

If a graduate student from Palestine (who paid two $100 monthly payments for the term) withdraws from all courses during the fifth week of the term, he or she would be eligible to receive a 20% refund of the term’s tuition: $40.

Tuition paid (two months of tuition @ $100 per month) $200
Tuition refund percentage (withdrawal term week five) 20%
Tuition Refund: $40

Example 2:

If an undergraduate student from Palestine (paying $50 per month), withdraws from all courses during the second week of the term, he or she would be eligible to receive an 80% refund of the term’s tuition. Assuming that the student pays monthly and therefore had not yet paid the next month’s tuition fee, they would receive a $30 refund.

Tuition owed for term (two months of tuition @ $50 per month) $100
Tuition refund percentage (withdrawal term week two) 80%
Term refund amount $80
Minus term tuition not paid (second monthly payment) $50
Tuition Refund: $30

Refunds

In order to obtain tuition refunds, learners must request them in writing. If Nexford determines that a learner is eligible for a tuition refund, it will calculate and process the refund within 30 days. Refunds can only be paid through credit card or bank transfer; learners whose requests for a tuition refund are approved must provide the university with appropriate account information in order for it to be processed. Refunds are only processed in US dollars.

Tuition Appeal

If, for failing to meet the stipulations noted in this policy, a learner’s request for a tuition refund is denied he or she may appeal for reconsideration. To appeal for reconsideration, learners must submit a written explanation of the circumstances they feel warrant an exception to the university’s refund policy as stated herein. Exceptional circumstances might include incapacitating illness or injury. To be eligible for reconsideration, appeals must include documentation that establishes the veracity of the exceptional circumstances claimed. The university does not consider disciplinary action due to violations of Nexford’s Learner Code of Conduct valid grounds for appealing the rejection of a tuition refund request; reconsideration will not be granted on the basis of such appeals. Appeals should be sent in writing.