Refund and Cancellation Policies

background

University Refund Policy

Nexford University’s refund policy ensures learners a fair and equitable refund benefit while complying with the requirements of the Higher Education Licensure Commission (HELC). The university charges tuition on a monthly payment plan model. This covers instructional access, regardless of the number of courses or credit hours taken in a term (not to exceed four courses per term provided they maintain satisfactory academic progress).

While courses are offered in 8-week terms, learners can complete their course(s) at an accelerated pace and begin new courses at the next available start date (the first of every month). Learners select an option to pay monthly, pay for two months, or pay for six months. Learners who complete their academic programs at an accelerated pace may incur a lower total cost for their programs — as they may pay for fewer monthly payment periods across their program.

Non-refundable Fees

Application Fee – all US applicants to Nexford degree or non-degree programs must pay a non-refundable Application fee. They submit this fee together with their application.

Tuition Refund Policy

Except in cases of refund policies of applicable US states that are more beneficial to learners, the tuition refund policy herein described applies to all legal residents of the US and to US active duty military personnel wherever they may be stationed.

Newly admitted learners are required to remit a lump sum tuition payment of their first monthly payment. (Continuing learners are also required to make monthly tuition payments in advance of each month learning.) Tuition is due once applicants are admitted to the university.

Nexford does not refund tuition for any completed monthly payments. Learners who withdraw from a monthly term prior to engaging in the course(s) in which they enrolled, will receive a 100% tuition refund for that monthly term. Learners who withdraw from a monthly term having completed a portion of that term are eligible for a refund based on their last date of academic activity.

Prorated refunds are calculated on the basis of a learner’s last date of academic activity, i.e., the last date within that monthly term that they:

  1. Had a documented academic communication with a program director or course faculty member
  2. Attended a course-based webinar, call, study group, or online chat
  3. Engaged with a University learning or support resource
  4. Submitted an assignment on the Canvas.
  5. Posted to a message board in a Nexford learning community
  6. Notified Nexford of their intent to withdraw from the university.

Please note the following exception to Nexford’s policy on tuition fee refunds: completing a course in less time than the standard 8-week timeframe is not grounds for requesting a refund of tuition.

Learners are eligible for a tuition refund for a given monthly term if they submit their refund request within the same term; requests for refunds of tuition remitted in prior terms will not be granted.

In order to obtain tuition refunds, learners must request them in writing. If Nexford determines that a learner is eligible for a tuition refund, it will calculate and process the refund within 30 days. Refunds can only be paid through credit card or bank transfer; learners whose requests for a tuition refund are approved must provide the university with appropriate account information in order for it to be processed. Refunds are only processed in US dollars.

Calculating the Refund

Learners who withdraw from all courses during a term are eligible for a refund of tuition paid for that term (two monthly payments) based on the date of last academic activity:

Withdrawal Date (Term Week) Refund Amount
One 100%
Two 80%
Three 60%
Four 40%
Five 20%
Six 0%
Seven 0%
Eight 0%

Learners are eligible for a tuition refund based on the date of their last academic activity. In all cases, learners are eligible to receive a refund for tuition paid in advance for future terms.

Tier 1

In all cases, learners are eligible to receive a refund for tuition paid in advance for future terms.

Example 1:

If a graduate student from the United States (who paid two $280 monthly payments for the term) withdraws from all courses during the fifth week of the term, he or she would be eligible to receive a 20% refund of the term’s tuition: $112.

Tuition paid (two months of tuition @ $280 per month) $560
Tuition refund percentage (withdrawal term week five) 20%
Tuition Refund: $112

Example 2:

If an undergraduate student from the United States (paying $150 per month), withdraws from all courses during the second week of the term, he or she would be eligible to receive an 80% refund of the term’s tuition. Assuming that the student pays monthly and therefore had not yet paid the next month’s tuition fee, they would receive a $90 refund.

Tuition owed for term (two months of tuition @ $150 per month) $300
Tuition refund percentage (withdrawal term week two) 80%
Term refund amount $240
Minus term tuition not paid (second monthly payment) $150
Tuition Refund: $90

Tier 2

Example 1:

If a graduate student from Finland (who paid two $230 monthly payments for the term) withdraws from all courses during the fifth week of the term, he or she would be eligible to receive a 20% refund of the term’s tuition: $92.

Tuition paid (two months of tuition @ $230 per month) $460
Tuition refund percentage (withdrawal term week five) 20%
Tuition Refund: $92

Example 2:

If an undergraduate student from Finland (paying $120 per month), withdraws from all courses during the second week of the term, he or she would be eligible to receive an 80% refund of the term’s tuition. Assuming that the student pays monthly and therefore had not yet paid the next month’s tuition fee, they would receive an $40 refund.

Tuition owed for term (two months of tuition @ $120 per month) $240
Tuition refund percentage (withdrawal term week two) 80%
Term refund amount $192
Minus term tuition not paid (second monthly payment) $120
Tuition Refund: $72

Tier 3

Example 1:

If a graduate student from Egypt (who paid two $200 monthly payments for the term) withdraws from all courses during the fifth week of the term, he or she would be eligible to receive a 20% refund of the term’s tuition: $80.

Tuition paid (two months of tuition @ $200 per month) $400
Tuition refund percentage (withdrawal term week five) 20%
Tuition Refund: $80

Example 2:

If an undergraduate student from Egypt (paying $100 per month), withdraws from all courses during the second week of the term, he or she would be eligible to receive an 80% refund of the term’s tuition. Assuming that the student pays monthly and therefore had not yet paid the next month’s tuition fee, they would receive a $60 refund.

Tuition owed for term (two months of tuition @ $100 per month) $200
Tuition refund percentage (withdrawal term week two) 80%
Term refund amount $160
Minus term tuition not paid (second monthly payment) $100
Tuition Refund: $60

Tier 4

Example 1:

If a graduate student from Nigeria (who paid two $180 monthly payments for the term) withdraws from all courses during the fifth week of the term, he or she would be eligible to receive a 20% refund of the term’s tuition: $72.

Tuition paid (two months of tuition @ $180 per month) $360
Tuition refund percentage (withdrawal term week five) 20%
Tuition Refund: $72

Example 2:

If an undergraduate student from Nigeria (paying $90 per month), withdraws from all courses during the second week of the term, he or she would be eligible to receive an 80% refund of the term’s tuition. Assuming that the student pays monthly and therefore had not yet paid the next month’s tuition fee, they would receive a $54 refund.

Tuition owed for term (two months of tuition @ $90 per month) $180
Tuition refund percentage (withdrawal term week two) 80%
Term refund amount $144
Minus term tuition not paid (second monthly payment) $90
Tuition Refund: $54

Refunds

In order to obtain tuition refunds, learners must request them in writing. If Nexford determines that a learner is eligible for a tuition refund, it will calculate and process the refund within 30 days. Refunds can only be paid through credit card or bank transfer; learners whose requests for a tuition refund are approved must provide the university with appropriate account information in order for it to be processed. Refunds are only processed in US dollars.

Tuition Appeal

If, for failing to meet the stipulations noted in this policy, a learner’s request for a tuition refund is denied he or she may appeal for reconsideration. To appeal for reconsideration, learners must submit a written explanation of the circumstances they feel warrant an exception to the university’s refund policy as stated herein. Exceptional circumstances might include incapacitating illness or injury. To be eligible for reconsideration, appeals must include documentation that establishes the veracity of the exceptional circumstances claimed. The university does not consider disciplinary action due to violations of Nexford’s Learner Code of Conduct valid grounds for appealing the rejection of a tuition refund request; reconsideration will not be granted on the basis of such appeals. Appeals should be sent in writing.